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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

0

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

History

CSL Planned Maintenance P4 - Planned Maintenance

Description

CSL Engineers will be performing maintenance on our Single-Sign-On authentication system that is used by several services within CSL. Due to the type of maintenance, there will be a short downtime in the service and once it is online again existing login sessions will be cleared requiring users to re-authenticate.


Components

DualCom Pro, Gemini Portals, DualCom Pro EUROPE, IoT.Live Platform UK/Europe


Service

UDL Remote Manager, Gemini Portals - Online Order, Gemini Portals - My Base, Service


Schedule

April 15, 2026 19:00 - April 15, 2026 21:00 BST


April 15, 2026 20:07 BST
UPDATE

The planned maintenance has been successfully completed within the scheduled window. All services are operating normally, and no further impact is expected at this time.

April 15, 2026 19:02 BST
UPDATE

The CSL Team will perform Planned Maintenance during the above window. During that time data connections may drop, which may result in momentary communication path failures and restores.
Planned Maintenance Notification - CR00013808P4 - Planned Maintenance

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013808 <b>Change ID: </b>CR00013808 <b>Description: </b> Our mobile network operator partner, Vodafone, has scheduled maintenance to migrate the GRX firewall for the current VF-Ziggo network in the Netherlands. <b>Expected Impact: </b> During the maintenance window, there will be up to 15 minutes of data service unavailability for both new and ongoing sessions for SIMs roaming on VF-Ziggo in the Netherlands. <b>Reason for Change: </b> Migration of the GRX firewall for the current VF-Ziggo network in the Netherlands.


Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone


Service

Radio Connectivity, Data, Mobile Connectivity


Schedule

April 17, 2026 00:00 - April 17, 2026 07:00 BST


April 15, 2026 13:35 BST
UPDATE

The maintenance has been cancelled by Vodafone.
Planned Maintenance Notification - CR00013916P4 - Planned Maintenance

Description

To ensure peak performance, our engineering team is conducting maintenance on the CSL Nexus Pyronix platform. We anticipate no major disruptions, though a small number of devices might see slight delays in signal delivery while the work is underway.


Components

CSL Connected & MiniAir, CSL Connected & MiniAir EUROPE


Service

Radio Connectivity, LAN Connectivity


Schedule

April 15, 2026 09:00 - April 15, 2026 10:30 BST


April 15, 2026 09:55 BST
UPDATE

Scheduled maintenance is completed.

April 15, 2026 09:06 BST
UPDATE

Scheduled maintenance is starting.
Planned Maintenance Notification - CR00013809 P4 - Planned Maintenance

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013809 <b>Change ID: </b>CR00013809 <b>Description: </b> Our mobile network operator partner, Vodafone, has scheduled maintenance to migrate the GRX firewall for the current VF-Ziggo network in the Netherlands. <b>Expected Impact: </b> During the maintenance window, there will be up to 15 minutes of data service unavailability for both new and ongoing sessions for SIMs roaming on VF-Ziggo in the Netherlands. <b>Reason for Change: </b> Migration of the GRX firewall for the current VF-Ziggo network in the Netherlands.


Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone


Service

Radio Connectivity, Data, Mobile Connectivity


Schedule

April 15, 2026 00:00 - April 15, 2026 01:30 BST


April 15, 2026 01:30 BST
UPDATE

Scheduled maintenance is complete.

April 15, 2026 00:00 BST
UPDATE

Scheduled maintenance is starting.