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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

3

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned MaintenanceP4 - Planned Maintenance

Schedule

July 9, 2025 10:00 - 16:00 BST

Components

DualCom Pro, CSL Connected & MiniAir, DualCom GradeShift & UDL, SIM Only, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, CSL Connected & MiniAir EUROPE, Mobile Network Core - Telefonica

Service

Radio Connectivity, UDL Remote Manager, Commissioning, Data, UDL

Description

The CSL Team will perform Planned Maintenance during the above window. During that time data connections may drop, which may result in momentary communication path failures and restores.
CR00012343 - Planned maintenance GDSP APN(gdsp.cslm2m.com) MigrationP4 - Planned Maintenance

Schedule

July 14, 2025 10:00 - 13:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

Please be advised that maintenance is currently planned for July 14th; however, this is subject to confirmation based on our service provider’s availability. A formal notification will be issued once the schedule is finalized. During the scheduled maintenance window, CSL will be migrating the GDSP APN, gdsp.cslm2m.com. Short interruption of service could be expected during the migration process. The planned migration is to optimize the APN services and its resiliency. We are taking all necessary precautions to minimize impact on users and anticipate a smooth migration.
CR00012344 - Planned maintenance GDSP2(gdsp2.cslm2m.com) APN and Radius MigrationP4 - Planned Maintenance

Schedule

July 16, 2025 10:00 - 13:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

CR00012344 - Planned maintenance GDSP2(gdsp2.cslm2m.com) APN and Radius Migration Please be advised that maintenance is currently planned for July 16th; however, this is subject to confirmation based on our service provider’s availability. A formal notification will be issued once the schedule is finalized. During the scheduled maintenance window, CSL will be migrating the GDSP2 APN and Radius services. Short interruption of service could be expected on below APN's during the migration process. APN's: 1. gdsp.cslm2m.com(only new data sessions will be impacted, all active data sessions should not be impacted). 2. gdsp2.cslm2m.com. The planned migration is to optimize the APN services and its resiliency. We are taking all necessary precautions to minimize impact on users and anticipate a smooth migration.

History

Emergency Maintenance - Vodafone P4 - Planned Maintenance

Description

Vodafone has planned a change to upgrade their Firewall cluster which will increase capacity significantly. The scheduled maintenance will occur 04/07/2025 23:00 and will last for five hours however Vodafone have said they expect impact to be limited to up to 10 minutes between 05/07/2025 00:00 and 05/07/2025 00:30. During the impact window both new and ongoing data sessions will be disrupted for devices roaming onto 'Ziggo' network in the Netherlands. During the maintenance CSL will suppress using smart reporting, path and comms failures to ARCs for Fire and Security Alarm Signalling systems to enable ARCs to stay focused on genuine alarms requiring attention during this maintenance. CSL will keep the status page up to date as the maintenance progresses, including when smart reporting events are due to be released.


Components

SIM Only, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2, Mobile Network Core - T-Mobile, Mobile Network Core - Vodafone


Service

Radio Connectivity, Commissioning, Data, Mobile Connectivity


Schedule

July 4, 2025 23:00 - July 5, 2025 05:00 BST


July 5, 2025 01:00 BST
[Update] CSL infrastructure team received update from Vodafone as the planned Maintenance is cancelled.

July 4, 2025 23:02 BST
[Update] Maintenance has started

July 1, 2025 17:56 BST
[Update] CSL Infrastructure team has received an update from Vodafone stating that this maintenance will only impact devices roaming onto ‘Ziggo’ network in the Netherlands