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Active Incident

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.
Incident NotificationP3 - Degraded Performance

Incident Status

P3 - Degraded Performance

Components

DualCom Pro, DualCom Pro EUROPE, Mobile Network Core - Vodafone

Service

Radio Connectivity, Commissioning, Data


October 6, 2024 04:25 BST
[Identified] CSL Infrastructure Engineers have identified the issue and applying the fix now. However, during this process we will see momentary radio fails.

October 5, 2024 22:43 BST
[Identified] CSL Infrastructure Engineers have identified the issue and applying the fix now. However, during this process we will see momentary radio fails.

October 5, 2024 18:14 BST
[Identified] CSL Infrastructure Engineers have identified the issue and applying the fix now. However, during this process we will see momentary radio fails.

October 5, 2024 16:48 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue.

October 5, 2024 13:37 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue with the Service provider. We are only observing impacts on new sim provisioning and no impact to existing sim's which are already on the network.

October 5, 2024 10:13 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue.

October 5, 2024 06:05 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue with the Service provider. We are only observing impacts on new sim provisioning and no impact to existing sim's which are already on the network.

October 4, 2024 22:42 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue with the Service provider. We are only observing impacts on new sim provisioning and no impact to existing sim's which are already on the network.

October 4, 2024 08:27 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue with the Service provider. We are only observing impacts on new sim provisioning and no impact to existing sim's which are already on the network.

October 4, 2024 03:49 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue with the Service provider. We are only observing impacts on new sim provisioning and no impact to existing sim's which are already on the network.

October 4, 2024 01:23 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue with the Service provider. We are only observing impacts on new sim provisioning and no impact to existing sim's which are already on the network.

October 3, 2024 20:40 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue with the Service provider. We are only observing impacts on new sim provisioning and no impact to existing sim's which are already on the network.

October 3, 2024 17:32 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue with the Service provider. We are only observing impacts on new sim provisioning and no impact to existing sim's which are already on the network.

October 3, 2024 02:52 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue with the Service provider. We are only observing impacts on new sim provisioning and no impact to existing sim's which are already on the network.

October 2, 2024 18:05 BST
[Investigating] CSL Infrastructure Engineers are continuing to investigate the issue with the service provider. We are only observing impacts on new sim provisioning and no impact to existing sim's which are already on the network.

October 2, 2024 14:48 BST
[Investigating] CSL Infrastructure Engineers have identified an issue and we are currently investigating this. This will affect only Dualcom Pro Radio/Radio devices on path 2.

DualCom Pro

P3 - Degraded Performance

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Test Status.io

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

P3 - Degraded Performance

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

P3 - Degraded Performance

Customer Contact Channels

Operational

2

Upcoming Maintenances

6

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned MaintenanceP4 - Planned Maintenance

Schedule

September 26, 2024 10:30 - 17:30 BST

Components

DualCom Pro

Service

Radio Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning

Description

The CSL Team will perform Planned Maintenance during the above window. During that time data connections may drop, which may result in momentary communication path failures and restores.
Planned MaintenanceP4 - Planned Maintenance

Schedule

October 10, 2024 11:00 - 12:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

Mobile Connectivity, CSL IoT Core Network

Description

The CSL Team will perform Planned Maintenance during the above window. During that time data connections may drop, which may result in momentary communication path failures and restores.

October 1, 2024 09:04 BST
[Update] The Planned Maintenance has been postponed to Thursday, 10th October, 11:00- 12:00. We apologize for any inconvenience caused and thank you for your cooperation.

History

No incidents in the last day