Header Image
All Services Operational

Updated a few seconds ago

Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Test Status IO

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

1

Upcoming Maintenances

4

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

CR00011966 - Emergency planned maintenance P4 - Planned Maintenance

Schedule

April 30, 2025 10:00 - 14:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

During the scheduled maintenance window, CSL will be performing a firmware upgrade followed by a reboot on VPN-gateway-02 for CSL managed routers. This maintenance should have minimum service impact, however short interruption of service could be expected during the failover process. The planned changes are designed to optimize network performance, resiliency and overall efficiency. We are taking all necessary precautions to minimize impact on users and anticipate a smooth upgrade.

History

Incident NotificationP3 - Degraded Performance

Incident Status

P3 - Degraded Performance


Components

WebWay


Service

Radio Connectivity



April 29, 2025 15:02 BST
[Resolved] CSL Infrastructure Engineers have monitored the stability and confirmed that all services are now restored. The incident is now closed.

April 29, 2025 13:47 BST
[Monitoring] CSL Infra Engineer have monitored majority of the devices restored and we have received update from our MNO Telefonica as power issue in spain and Portugal largely been restored and a gradual recovery of service is expected.

April 28, 2025 21:16 BST
[Monitoring] Issues with telefonica sims belived to be due to the widespread power disruption across Spain due to the national major incident running in the country where a substantial amount of Telefonica infrastructure is based. CSL will monitor failure rates and keep this thread updated on the status page as we know more or see restoration.

April 28, 2025 21:05 BST
[Investigating] CSL has been made aware that some radio paths in webway devices with Telefonica sims are loosing connectivity via those sims. This is believed to be caused by the ongoing power outages across Spain and Portugal. We expect devices to recover again as electricity stability returns to the country over the coming days. Dual path devices will continue to signal via their other paths.
Planned MaintenanceP4 - Planned Maintenance

Description

The CSL Team will perform a Planned Maintenance on the Dublin Datacenter during the above window and expecting no service impact.


Components

DualCom Pro, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE


Service

Radio Connectivity, LAN Connectivity, ARC Connectivity


Schedule

April 29, 2025 11:00 - April 29, 2025 13:30 BST


April 29, 2025 13:17 BST
[Update] Maintenance Completed

April 29, 2025 11:33 BST
[Update] Maintenance Started