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Active Incident

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.
CSL Shop Orders via credit/debit card failing.P3 - Degraded Performance

Incident Status

P3 - Degraded Performance

Components

Gemini Portals

Service

Gemini Portals - Online Order


April 11, 2024 09:01 BST
[Identified] CSL continue to follow up daily with card processing provider for resolution. Please continue to contact the published email address for help if this impacts you and our teams will process on your behalf.

April 2, 2024 10:37 BST
[Identified] If you need immediate assistance with orders, please send an email to orders@csl-group.com, and our team will help you with manual processing of your order.

April 2, 2024 10:04 BST
[Investigating] CSL are aware that orders placed via the shop via debit/credit card are being declined. We're working with credit card payment clearance provider to resolve and will update here as soon as there is an update available.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

SafeLink

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL Network Core

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

0

Upcoming Maintenances

0

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

History

No incidents in the last day