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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Test Status IO

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

1

Upcoming Maintenances

0

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

CRQ000001272342 - Vodafone Planned Works - Wholesale broadband backhaul P4 - Planned Maintenance

Schedule

February 28, 2025 00:01 - 06:00 GMT

Components

CSL IoT Managed Router Pro

Service

Broadband Connectivity

Description

Vodafone planned a maintenance to correct progressing degradation on one of their hardware platform. <b>Service Affected</b> CSL broadband Services in Secondary datacentre. <b>Activity:</b> Vodafone is looking to resolve a high packet loss on the OPX. <b>Expected Impact:</b> The services will go down as of midnight on 28th February and will return to full service once the work is completed. During the maintenance broadband sessions established on this link will fail and re-establish on the primary circuit. <b>Risk and Fallback Plan:</b> This activity is categorised as Medium, as it will be partially service impacting, only devices on this segment will experience a brief interruption of service, as the data session will dropped and re-establish on the other link.

History

Planned Maintenance - VodafoneP4 - Planned Maintenance

Description

Vodafone has planned an emergency change to upgrade their VF UK GRX Firewall software. <b>Service Affected:</b> CSL IoT subscribers roaming under Vodafone United Kingdom may experience data service unavailability/disconnections for both new and ongoing sessions. <b>Activity:</b> Vodafone to upgrade UK GRX Firewall software . <b>Expected Impact:</b> Within the service impact windows stated below, IoT subscribers roaming under Vodafone United Kingdom may experience data service unavailability/disconnections for both new and ongoing sessions. 15.03.2025 22:00 – 23:00 service impact for up to 10 minutes 16.03.2025 00:00 – 01:00 service impact for up to 1 minute


Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro


Service

Mobile Connectivity


Schedule

March 15, 2025 21:00 - March 16, 2025 02:00 GMT


March 16, 2025 07:46 GMT
[Update] The planned maintenance has been completed.
Vodafone UK Emergency Preventative maintenanceP4 - Planned Maintenance

Description

We have been advised by Vodafone UK that their network team will be performing an Emergency change to upgrade a core firewall device which will allow the device to handle traffic better and increase capacity significantly. This is in direct response to previously communicated Vodafone UK outages impacting roaming sims in the UK to prevent a reoccurrence. CSL SIMs, including those from Tele2, Vodafone GDSP, and T-Mobile have the ability in the UK to roam onto Vodafone UK and therefore have the potential to be impacted temporarily. The scheduled maintenance will occur 15/03/2025 21:00 and will last for five hours however Vodafone UK have said they expect impact to be limited to up to 10 minutes between 22:00 and 23:00 and up to 1 minute between 00:00 and 01:00 UK time.


Components

Mobile Network Core - Tele2, Mobile Network Core - T-Mobile, Mobile Network Core - Vodafone


Service

Data


Schedule

March 15, 2025 21:00 - March 16, 2025 02:00 GMT


March 16, 2025 02:00 GMT
[Update] Scheduled maintenance is complete.

March 15, 2025 21:00 GMT
[Update] Scheduled maintenance is starting.
Emergency MaintenanceP4 - Planned Maintenance

Description

We have been advised by Vodafone UK partners that their network team will be performing an Emergency change to upgrade the core device which will allow the device to handle traffic better and increase capacity significantly. This is in direct response to a previously communicated Vodafone UK outage impacting roaming sims in the UK to prevent a reoccurrence. CSL will suppress with smart reporting, path and comms failures to ARCs for Fire and Security Alarm Signaling systems to enable ARCs to stay focused on genuine alarms requiring attention. During this time radio only devices on vodafone UK may loose communication with CSL and the ARC. The scheduled maintenance will be starting at 15/03/2025 21:00 and will last for two hours. Following which communication losses and restores will be delivered to ARCs in batches, please allow some time before acting on them. CSL will keep the status page up to date as the maintenance progresses, including when smart reporting events are due to be released.


Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, SIM Only, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE


Service

Radio Connectivity, Commissioning


Schedule

March 15, 2025 21:00 - March 16, 2025 02:00 GMT


March 16, 2025 00:31 GMT
[Update] Maintenance completed. CSL Team will continue to Monitor to ensure the stability

March 15, 2025 23:53 GMT
[Update] Vodafone UK maintenance completed, CSL will now release path failures and restores held in smart reporting, please allow 30 minutes before reacting to comms failures

March 15, 2025 20:59 GMT
[Update] Maintenance has started.