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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

5

Upcoming Maintenances

0

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00013727P4 - Planned Maintenance

Schedule

March 17, 2026 23:00 - March 18, 2026 05:00 GMT

Components

Mobile Network Core - Tele2

Service

Data

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013727 <b>Change ID: </b>CR00013727 <b>Description: </b> CSL mobile network operator partner, Tele2, has scheduled maintenance to switchover between active and standby core network nodes. <b>Expected Impact: </b> No service impact is expected; however, there is a risk of small packet loss in data throughput during the switchover. <b>Reason for Change: </b> To ensure continued service quality and reliability
Planned Maintenance Notification - CR00013767P4 - Planned Maintenance

Schedule

March 17, 2026 23:00 - March 18, 2026 06:00 GMT

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

Radio Connectivity, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013767 <b>Change ID: </b>CR00013767 <b>Description: </b> Our mobile network operator partner, Vodafone, has scheduled maintenance to migrate the GRX firewall for the current VF-Ziggo network in the Netherlands. <b>Expected Impact: </b> During the maintenance window, there will be up to 15 minutes of data service unavailability for both new and ongoing sessions for SIMs roaming on VF-Ziggo in the Netherlands. <b>Reason for Change: </b> Migration of the GRX firewall for the current VF-Ziggo network in the Netherlands.
Planned Maintenance Notification – CR00012797P4 - Planned Maintenance

Schedule

March 18, 2026 10:00 - 14:00 GMT

Components

Emizon, Emizon EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, UDL Remote Manager, Commissioning

Description

Planned Maintenance Notification – 18th March CSL Team will perform a Planned Maintenance to enhace the Network during the above window and expecting no service impact.
Planned Maintenance Notification - CR00013689P4 - Planned Maintenance

Schedule

March 19, 2026 23:00 - March 20, 2026 06:00 GMT

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Radio Connectivity, Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013689 <b>Change ID: </b>CR00013689 <b>Description: </b> Our mobile network operator partner, Vodafone, has scheduled maintenance to migrate the GRX firewall for the current VF-Ziggo network in the Netherlands. <b>Expected Impact: </b> During the maintenance window, there will be up to 15 minutes of data service unavailability for both new and ongoing sessions for SIMs roaming on VF-Ziggo in the Netherlands. <b>Reason for Change: </b> Migration of the GRX firewall for the current VF-Ziggo network in the Netherlands.
Planned Maintenance Notification - CR00013764P4 - Planned Maintenance

Schedule

March 30, 2026 22:00 - March 31, 2026 08:30 BST

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Radio Connectivity, Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013764 <b>Change ID: </b>CR00013764 <b>Description: </b> CSL mobile network operator partner, VodafoneThree, will be executing multiple failover tests for GRX/Roaming connectivity. <b>Expected Impact: </b> The planned activity for the failover tests is expected to include some short periods of impact for IoT customers roaming in VodafoneThree UK. Customers may experience up to six brief service-affecting intervals, each lasting a maximum of five minutes, while traffic reconverges during the period of 00:00 to 03:00. <b>Reason for Change: </b> Failover tests for GRX/Roaming connectivity.

History

Planned Maintenance Notification - CR00013686P4 - Planned Maintenance

Description

<b>Subject: </b> Notification - CR00013686 <b>Change ID: </b>CR00013686 <b>Description: </b> CSL mobile network operator partner, Magenta, has scheduled maintenance to improve their primary RADIUS server performance. During this activity, the server will undergo a controlled reboot as part of the upgrade procedure. <b>Expected Impact: </b> Subscriber session establishment may experience temporary delays while failing over to secondary RADIUS server. Existing sessions are not expected to be affected. <b>Reason for Change: </b> RADIUS server performance improvement.


Components

Mobile Network Core - T-Mobile


Service

Data


Schedule

March 16, 2026 20:00 - March 17, 2026 03:00 GMT


March 17, 2026 03:00 GMT
UPDATE

Scheduled maintenance is complete.

March 16, 2026 20:00 GMT
UPDATE

Scheduled maintenance is starting.