Header Image
All Services Operational

Updated a few seconds ago

Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

1

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00013808P4 - Planned Maintenance

Schedule

April 2, 2026 23:00 - April 3, 2026 06:00 BST

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Radio Connectivity, Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013808 <b>Change ID: </b>CR00013808 <b>Description: </b> Our mobile network operator partner, Vodafone, has scheduled maintenance to migrate the GRX firewall for the current VF-Ziggo network in the Netherlands. <b>Expected Impact: </b> During the maintenance window, there will be up to 15 minutes of data service unavailability for both new and ongoing sessions for SIMs roaming on VF-Ziggo in the Netherlands. <b>Reason for Change: </b> Migration of the GRX firewall for the current VF-Ziggo network in the Netherlands.

History

Incident NotificationP3 - Degraded Performance

Incident Status

P3 - Degraded Performance


Components

CSL Connected & MiniAir, DualCom GradeShift & UDL, DualCom GradesShift & UDL EUROPE, CSL Connected & MiniAir EUROPE


Service

Radio Connectivity



March 31, 2026 12:16 BST
RESOLVED

CSL Infrastructure Engineers have monitored the stability and confirmed that all services are now restored. The incident is now closed.

March 31, 2026 11:21 BST
IDENTIFIED

CSL Infrastructure Engineers Identified the issue and working towards the resolution.

March 31, 2026 00:39 BST
INVESTIGATING

CSL Infrastructure Engineers are collaborating closely with the Vodafone team to resolve the current issue.

March 30, 2026 17:50 BST
INVESTIGATING

CSL Infrastructure Engineers have identified an issue concerning Poll and Path failures on Gemini Platform. We are currently collaborating with Vodafone to resolve this.
Planned Maintenance Notification - CR00013809P4 - Planned Maintenance

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013809 <b>Change ID: </b>CR00013809 <b>Description: </b> Our mobile network operator partner, Vodafone, has scheduled maintenance to migrate the GRX firewall for the current VF-Ziggo network in the Netherlands. <b>Expected Impact: </b> During the maintenance window, there will be up to 15 minutes of data service unavailability for both new and ongoing sessions for SIMs roaming on VF-Ziggo in the Netherlands. <b>Reason for Change: </b> Migration of the GRX firewall for the current VF-Ziggo network in the Netherlands.


Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone


Service

Radio Connectivity, Data, Mobile Connectivity


Schedule

March 31, 2026 23:00 - April 1, 2026 06:00 BST


March 31, 2026 11:18 BST
UPDATE

Maintenance cancelled by CSL mobile network operator partner, Vodafone.
Planned Maintenance Notification - CR00013764P4 - Planned Maintenance

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013764 <b>Change ID: </b>CR00013764 <b>Description: </b> CSL mobile network operator partner, VodafoneThree, will be executing multiple failover tests for GRX/Roaming connectivity. <b>Expected Impact: </b> The planned activity for the failover tests is expected to include some short periods of impact for IoT customers roaming in VodafoneThree UK. Customers may experience up to six brief service-affecting intervals, each lasting a maximum of five minutes, while traffic reconverges during the period of 00:00 to 03:00. <b>Reason for Change: </b> Failover tests for GRX/Roaming connectivity.


Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone


Service

Radio Connectivity, Data, Mobile Connectivity


Schedule

March 30, 2026 22:00 - March 31, 2026 08:30 BST


March 31, 2026 08:30 BST
UPDATE

Scheduled maintenance is complete.

March 30, 2026 22:00 BST
UPDATE

Scheduled maintenance is starting.
Planned MaintenanceP4 - Planned Maintenance

Description

CSL Team will perform Essential Maintenance on Monday 30th March from 09:30 to 16:00 BST. During that time data connections may drop, which may result in momentary communication path failures and restores.


Components

DualCom Pro


Service

Radio Connectivity, LAN Connectivity, ARC Connectivity


Schedule

March 30, 2026 09:30 - March 30, 2026 16:00 BST


March 30, 2026 14:38 BST
UPDATE

Scheduled maintenance is completed.

March 30, 2026 10:13 BST
UPDATE

The CSL Team will perform Planned Maintenance during the above window. During that time data connections may drop, which may result in momentary communication path failures and restores.