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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

4

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Tele2 Planned Network MaintenanceP4 - Planned Maintenance

Schedule

October 7, 2025 21:00 - October 9, 2025 00:30 BST

Components

Mobile Network Core - Tele2

Service

Voice, SMS, Data

Description

As part of Tele2’s program to improve service quality and reliability, core network systems are being relocated from the USA to Europe. This work is scheduled during the following maintenance window: Start: October 7, 2025 – 21:00 BST End: October 9, 2025 – 00:30 BST Impact: - Between Oct 7, 21:50 – Oct 8, 00:35, some VoLTE devices may need to re-register, which could cause short disruptions. - Standard Voice, SMS, and Data services might experience short disruption while device establishes new registration - No action is required on your side.
Planned Maintenance Notification - CS3375183P4 - Planned Maintenance

Schedule

November 11, 2025 20:00 - November 12, 2025 04:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

<b>Subject: </b>Planned Maintenance Notification - CS3375183 <b>Change ID: </b>CS3375183 <b>Description: </b> We would like to inform you of a planned maintenance activity scheduled by our datacenter partner to enhance features on their Metro links. <b>Expected Impact: </b> This maintenance is anticipated to have no impact due to our redundant metro links. However, please be aware that there is a small chance of brief service interruptions if any unforeseen issues occur. <b>Reason for Change: </b> The CSL partner will be performing network upgrades to add support for additional features and protocols within their infrastructure. This enhancement aims to improve network performance, scalability, and service capabilities.
Planned Maintenance Notification - CR00012924P4 - Planned Maintenance

Schedule

November 12, 2025 10:00 - 16:00 GMT

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, CSL Connected & MiniAir EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning, UDL

Description

CSL Team will perform an Essential Maintenance on Wednesday 12th November from 10:00 to 16:00 BST. During that time data connections may drop, which may result in momentary communication path failures and restores. Components DualCom Pro Linx CSL Connected & MiniAir Emizon DualCom GradeShift & UDL
Planned Maintenance Notification - CR00012980P4 - Planned Maintenance

Schedule

November 13, 2025 10:00 - 16:00 GMT

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, DualCom GradeShift & UDL, Gemini Portals, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, CSL Connected & MiniAir EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning, Gemini Portals - My Base, UDL

Description

CSL Team will perform an Essential Maintenance on Thrusday 13th November from 10:00 to 16:00 BST. During that time data connections may drop, which may result in momentary communication path failures and restores. Components DualCom Pro Linx CSL Connected & MiniAir Emizon DualCom GradeShift & UDL Gemini Portals - My Base

History

Incident NotificationP3 - Degraded Performance

Incident Status

P3 - Degraded Performance


Components

CSL Connected & MiniAir, DualCom GradeShift & UDL, DualCom GradesShift & UDL EUROPE, CSL Connected & MiniAir EUROPE


Service

Radio Connectivity, LAN Connectivity



November 6, 2025 15:41 GMT
[Resolved] Operational

CSL Infrastructure Engineers have monitored the stability and confirmed that all services are now restored. The incident is now closed.

November 6, 2025 15:14 GMT
[Monitoring] P2 - Partial Service Disruption

CSL Infrastructure Engineers identified the issue and fixed it, currently we are monitoring the stability.

November 6, 2025 12:47 GMT
[Identified] P2 - Partial Service Disruption

CSL Infrastructure Engineers have identified an issue and it is limited to Radio and LAN Connectivity. No impact to Alarm Polling or Delivery.

November 6, 2025 12:04 GMT
[Investigating] P3 - Degraded Performance

CSL Infrastructure Engineers have identified an issue and we are currently investigating this.
Emergency Planned Maintenance Notification - CR00013027P4 - Planned Maintenance

Description

<b>Subject: </b>Emergency Planned Maintenance Notification - CR00013027 <b>Change ID: </b>CR00013027 <b>Description: </b> We would like to inform you of a emergency planned maintenance activity scheduled to enhance our transit (internet) link failover. <b>Expected Impact: </b> This maintenance is not expected to cause any service impact, as redundancy will be maintained throughout the activity. However, please be aware that there is a small chance of brief service interruptions if any unforeseen issues occur. <b>Reason for Change: </b> This maintenance is being implemented to enhance network reliability and ensure seamless failover between our internet transit links.


Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro


Service

CSL IoT Core Network


Schedule

November 6, 2025 14:00 - November 6, 2025 15:00 GMT


November 6, 2025 15:00 GMT
[Update] Scheduled maintenance is complete.

November 6, 2025 14:00 GMT
[Update] Scheduled maintenance is starting.
Planned Maintenance Notification - CR00012863P4 - Planned Maintenance

Description

The CSL Team will perform Planned Maintenance during the above window. During that time data connections may drop, which may result in momentary communication path failures and restores.


Components

WebWay, WebWay EUROPE


Service

Radio Connectivity


Schedule

November 6, 2025 11:00 - November 6, 2025 14:00 GMT


November 6, 2025 12:00 GMT
[Update] Scheduled maintenance is complete.

November 6, 2025 11:13 GMT
[Update] Maintenance has started