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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

0

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

History

Planned Maintenance Notification - CR00015089P4 - Planned Maintenance

Description

<b>Subject: </b> Notification - CR00015089 <b>Change ID: </b>CR00015089 <b>Description: </b> As part of our ongoing commitment to continuous improvement, we will be expanding our Primary Datacentre core network infrastructure to increase overall capacity and provide additional resilience for future growth. <b>Expected Impact: </b> No customer impact is anticipated during this maintenance activity. Enhanced monitoring and operational safeguards will be in place before, during, and after the change to ensure the stability of the network environment. Any unexpected issues will be identified and addressed promptly by our engineering team. <b>Reason for Change: </b> The upgrade is designed to strengthen the underlying network infrastructure that supports our services, helping us accommodate increasing demand while supporting continued network reliability, performance and resilience.


Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro


Service

CSL IoT Core Network


Schedule

October 7, 2026 10:00 - October 7, 2026 14:00 BST


October 7, 2026 14:00 BST
UPDATE

Scheduled maintenance is complete.

October 7, 2026 10:00 BST
UPDATE

Scheduled maintenance is starting.
Technical Support PhoneP3 - Degraded Performance

Incident Status

P3 - Degraded Performance


Components

Customer Contact Channels


Service

Phone



October 7, 2026 00:57 BST
RESOLVED

CSL Infrastructure Engineers have monitored the stability and confirmed that all services are now restored. The incident is now closed.

October 6, 2026 14:26 BST
MONITORING

No further reports of issues over the last hour. We'll continue to follow up with relevant suppliers.

October 6, 2026 12:56 BST
INVESTIGATING

CSL have been made aware of some calls intermittently dropping or receiving an engaged tone when our technical support number is called. We're working with our telephony provider to identify the cause and resolve. In the meantime we have created a temporary phone number that is not impacted by this issue. Please call us on +442045860008 or reach us at support@csl-group.com