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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational


CSL Connected & MiniAir

Operational


Emizon

Operational


WebWay

Operational


DualCom GradeShift & UDL

Operational


Gemini Portals

Operational


ECHO Connectivity

Operational


SIM Only

Operational


DualCom Pro EUROPE

Operational


DualCom GradesShift & UDL EUROPE

Operational


Emizon EUROPE

Operational


WebWay EUROPE

Operational


CSL Connected & MiniAir EUROPE

Operational


CSL IoT Managed Router 4G

Operational


CSL IoT Managed Router Pro

Operational


Mobile Network Core - Tele2

Operational


Mobile Network Core - Telefonica

Operational


Mobile Network Core - Three

Operational


Mobile Network Core - T-Mobile

Operational


Mobile Network Core - Vodafone

Operational


Customer Contact Channels

Operational


IoT.Live Platform UK/Europe

Operational


rSIM UK/Europe

Operational


8

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00013388P4 - Planned Maintenance

Schedule

February 2, 2026 23:00 - February 3, 2026 03:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013388 <b>Change ID: </b>CR00013388 <b>Description: </b> Our MNO partner, T-Mobile, will be performing planned maintenance to upgrade their platform software. <b>Expected Impact: </b> During this maintenance window, there may be a temporary disruption in data communication for up to 15 minutes. <b>Reason for Change: </b> To ensure continued service quality and operational reliability.
Planned Maintenance Notification - CR00013355P4 - Planned Maintenance

Schedule

February 3, 2026 09:00 - 17:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

<b>Subject: </b> Notification - CR00013355 <b>Change ID: </b>CR00013355 <b>Description: </b> We will be updating the IKEv2 parameter order to prioritise stronger authentication and encryption algorithms, in line with current security best practices. The change will be applied to the primary gateway. <b>Expected Impact: </b> No service impact is expected; however, behaviour may vary depending customer device capabilities. If you experience any service disruption following this change, please contact CSL within 8 hours of implementation so we can assist. <b>Reason for Change: </b> To enhance security and prepare for the eventual decommissioning of weaker cryptographic parameters.
Planned Maintenance Notification - CR00013288P4 - Planned Maintenance

Schedule

February 3, 2026 20:00 - February 4, 2026 06:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013288 <b>Change ID: </b>CR00013288 <b>Description: </b> We would like to inform you of a planned maintenance activity scheduled by our partner, Vodafone. During this maintenance window, Vodafone will perform an IOS upgrade on their mobile edge router at CSL primary datacenter. <b>Expected Impact: </b> No service impact is anticipated due to the existing redundant design . However, there is a small possibility of a brief service interruption, lasting from a few seconds up to one minute, if any unforeseen issues occur during the failover process. <b>Reason for Change: </b> To perform an IOS upgrade on Vodafone’s mobile edge router at the CSL primary data center.
Emergency Maintenance Notification - CR00013374P4 - Planned Maintenance

Schedule

February 4, 2026 10:00 - 13:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

<b>Subject: </b> Notification - CR00013374 <b>Change ID: </b>CR00013374 <b>Description: </b> We’re performing planned maintenance to upgrade a tertiary inter‑data‑centre circuit that increases overall path resiliency. <b>Expected Impact: </b> No customer impact is expected; production traffic will continue to use the primary/secondary paths. <b>Reason for Change: </b> To increases overall path resiliency.
Planned Maintenance Notification – CR00013414P4 - Planned Maintenance

Schedule

February 4, 2026 15:00 - 16:00 GMT

Components

WebWay

Service

Radio Connectivity, LAN Connectivity, ARC Connectivity

Description

Planned Maintenance Notification – 04th February CSL Team will perform a Planned Maintenance to enhance the network stabilty during the above window no service impact is expected.
Planned Maintenance Notification – CR00013410P4 - Planned Maintenance

Schedule

February 5, 2026 16:00 - 17:08 GMT

Components

WebWay

Service

Radio Connectivity, LAN Connectivity, ARC Connectivity

Description

Planned Maintenance Notification – 05th February CSL Team will perform a Planned Maintenance to enhance the network stabilty during the above window no service impact is expected.
Planned Maintenance Notification – CR00013409 CR00013402P4 - Planned Maintenance

Schedule

February 9, 2026 11:00 - 13:00 GMT

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL

Service

Radio Connectivity, LAN Connectivity, ARC Connectivity

Description

Planned Maintenance Notification – 09th February CSL Team will perform a Planned Maintenance to enhace the Network security during the above window and expecting no service impact.
Planned Maintenance Notification - CR00013389P4 - Planned Maintenance

Schedule

February 10, 2026 23:00 - February 11, 2026 03:00 GMT

Components

Mobile Network Core - T-Mobile

Service

Data

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013389 <b>Change ID: </b>CR00013389 <b>Description: </b> Our MNO partner, T-Mobile, will be performing planned maintenance to upgrade their platform software. <b>Expected Impact: </b> During this maintenance window, there may be a temporary disruption in data communication for up to 15 minutes. <b>Reason for Change: </b> To ensure continued service quality and operational reliability.

History

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