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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

3

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00014435P4 - Planned Maintenance

Schedule

July 7, 2026 10:00 - 14:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2, Mobile Network Core - Telefonica, Mobile Network Core - Three, Mobile Network Core - T-Mobile, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

<b>Subject: </b> Notification - CR00014435 <b>Change ID: </b>CR00014435 <b>Description: </b> As part of CSL’s data centre enhancement programme, we will be replacing the Primary VPN Gateway hardware with a new unit. The VPN connections currently using peer address 185.180.174.101 are terminated on this gateway and will be affected during this activity. <b>Expected Impact: </b> A brief service interruption of up to 30 minutes may be experienced during the failover of VPN sessions from the Primary to Secondary gateway, and again when services are reverted back to the Primary following the hardware replacement. <b>Reason for Change: </b> This activity is part of CSL’s ongoing primary data centre hardware refresh programme to ensure improved stability, performance, and resilience of the platform.
Planned Maintenance Notification - CR00014476 - CR00014479P4 - Planned Maintenance

Schedule

July 8, 2026 10:00 - 16:00 BST

Components

DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning, UDL

Description

Scheduled Maintenance: Ireland Data Center Network Device Upgrade We are carrying out hardware refresh and firmware upgrade maintenance activities in our Ireland Data Center (DualCom Pro Europe, Dualcom Gradeshift & UDL Europe, Linx Europe). Expected Impact: Brief data connection drops and momentary communication path failures/restores. Customer Action: No customer action is required. Our engineers will monitor the platforms throughout the update to ensure normal service continues.
Planned Maintenance Notification - CR00014123P4 - Planned Maintenance

Schedule

July 9, 2026 10:00 - 14:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00014123 <b>Change ID: </b>CR00014123 <b>Description: </b> As part of CSL’s secondary data centre migration, we will be moving our partner Vodafone’s secondary connection to the new data centre. <b>Expected Impact: </b> Customers may experience a brief service interruption during the failover testing phase. <b>Reason for Change: </b> CSL’s secondary data center migration and ensure continued service stability and resilience.

History

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