Header Image
Active Incident

Updated a few seconds ago

Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.
Incident NotificationP3 - Degraded Performance

Incident Status

P3 - Degraded Performance

Components

Emizon, Emizon EUROPE

Service

PSTN Connectivity


July 1, 2025 22:02 BST
[Identified] CSL Infrastructure Engineers are continuing to investigate the issue. with the Vendor

July 1, 2025 12:56 BST
[Identified] CSL Monitoring has identified an issue on our Emizon platform resulting in momentary fails. The CSL Infrastructure team has escalated this with vendor and currently working to resolve this.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

P3 - Degraded Performance

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

P3 - Degraded Performance

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

2

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned MaintenanceP4 - Planned Maintenance

Schedule

July 2, 2025 10:00 - 12:00 BST

Components

DualCom Pro, CSL Connected & MiniAir, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, CSL Connected & MiniAir EUROPE

Service

Radio Connectivity, Programming, UDL Remote Manager, Commissioning, UDL

Description

The CSL Team will perform Planned Maintenance during the above window. During that time data connections may drop, which may result in momentary communication path failures and restores.
Emergency Maintenance - Vodafone P4 - Planned Maintenance

Schedule

July 4, 2025 23:00 - July 5, 2025 05:00 BST

Components

SIM Only, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2, Mobile Network Core - T-Mobile, Mobile Network Core - Vodafone

Service

Radio Connectivity, Commissioning, Data, Mobile Connectivity

Description

Vodafone has planned a change to upgrade their Firewall cluster which will increase capacity significantly. The scheduled maintenance will occur 04/07/2025 23:00 and will last for five hours however Vodafone have said they expect impact to be limited to up to 10 minutes between 05/07/2025 00:00 and 05/07/2025 00:30. During the impact window both new and ongoing data sessions will be disrupted. During the maintenance CSL will suppress using smart reporting, path and comms failures to ARCs for Fire and Security Alarm Signalling systems to enable ARCs to stay focused on genuine alarms requiring attention during this maintenance. CSL will keep the status page up to date as the maintenance progresses, including when smart reporting events are due to be released.

July 1, 2025 17:56 BST
[Update] CSL Infrastructure team has received an update from Vodafone stating that this maintenance will only impact devices roaming onto ‘Ziggo’ network in the Netherlands

History

Emergency Maintenance - Vodafone P4 - Planned Maintenance

Description

Vodafone has planned a change to upgrade their Firewall cluster which will increase capacity significantly. The scheduled maintenance will occur 02/07/2025 23:00 and will last for five hours however Vodafone have said they expect impact to be limited to up to 10 minutes between 03/07/2025 00:00 and 03/07/2025 00:30. During the impact window both new and ongoing data sessions will be disrupted. During the maintenance CSL will suppress using smart reporting, path and comms failures to ARCs for Fire and Security Alarm Signalling systems to enable ARCs to stay focused on genuine alarms requiring attention during this maintenance. CSL will keep the status page up to date as the maintenance progresses, including when smart reporting events are due to be released.


Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, SIM Only, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2, Mobile Network Core - T-Mobile, Mobile Network Core - Vodafone


Service

Radio Connectivity, Commissioning, Data, Mobile Connectivity


Schedule

July 2, 2025 23:00 - July 3, 2025 05:00 BST


July 1, 2025 17:52 BST
[Update] We would like to notify you that the Vodafone Team has cancelled the planned maintenance