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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

6

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00014165 - CR00014170P4 - Planned Maintenance

Schedule

May 13, 2026 14:00 - 17:00 BST

Components

DualCom Pro EUROPE, Emizon EUROPE, WebWay EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning

Description

Scheduled Maintenance – Data Centre Migration (EU Clusters) We will be carrying out a data centre migration across our EU cluster platforms (DualCom Pro, WWO, and Emizon). This activity will be completed in a phased manner, with standby nodes being transferred . As a result, no service disruption is expected. Expected Impact No impact anticipated No customer action is required. Our engineers will closely monitor the platforms throughout the activity, and normal service will continue as usual.
Planned Maintenance Notification - CR00014165 - CR00014170P4 - Planned Maintenance

Schedule

May 14, 2026 14:00 - 17:00 BST

Components

DualCom Pro EUROPE, Emizon EUROPE, WebWay EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning

Description

Scheduled Maintenance – Data Centre Migration (EU Clusters) We will be carrying out a data centre migration across our EU cluster platforms (DualCom Pro, WWO, and Emizon). This activity will be completed in a phased manner, with standby nodes being transferred . As a result, no service disruption is expected. Expected Impact No impact anticipated No customer action is required. Our engineers will closely monitor the platforms throughout the activity, and normal service will continue as usual.
CSL Planned MaintenanceP4 - Planned Maintenance

Schedule

May 14, 2026 19:00 - 21:00 BST

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, Gemini Portals, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, IoT.Live Platform UK/Europe

Service

UDL Remote Manager, Gemini Portals - Online Order, Gemini Portals - My Base, Service, UDL

Description

CSL Engineers are performing essential maintenance on one of our single-sign-on services. During the maintenance window there will be a short downtime and after the maintenance is completed users will need to re-authenticate to any applications that use this single-sign-on provider.
Planned Maintenance Notification - CR00014118P4 - Planned Maintenance

Schedule

May 14, 2026 20:00 - 23:59 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

<b>Subject: </b>Planned Maintenance Notification - CR00014118 <b>Change ID: </b>CR00014118 <b>Description: </b> As part of CSL’s Secondary Data Center migration, we will be migrating the redundant transit service from the old data center to the new data center. <b>Expected Impact: </b> During the migration process, customers may experience a brief service-affecting interruption while traffic switches over to the redundant transit links. <b>Reason for Change: </b> CSL’s secondary data center migration and ensure continued service stability and resilience.
Update: Planned Maintenance Rescheduled - CR00014117P4 - Planned Maintenance

Schedule

May 19, 2026 20:00 - 23:59 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

<b>Subject: </b>Planned Maintenance Notification - CR00014117 <b>Change ID: </b>CR00014117 <b>Description: </b> As part of CSL’s Secondary Data Center migration, we will be migrating the redundant transit service from the old data center to the new data center. <b>Expected Impact: </b> During the migration process, customers may experience a brief service-affecting interruption while traffic switches over to the redundant transit links. <b>Reason for Change: </b> CSL’s secondary data center migration and ensure continued service stability and resilience.

May 12, 2026 09:09 BST
UPDATE

Update: Planned Maintenance Rescheduled – CR00014117 Please note that the planned maintenance (CR00014117) originally scheduled for: 12 May 2026, 20:00 – 23:59 BST has been rescheduled to: 19 May 2026, 20:00 – 23:59 BST. We apologise for any inconvenience caused and appreciate your understanding.
Planned Maintenance Notification - CR00014205P4 - Planned Maintenance

Schedule

May 19, 2026 23:00 - May 20, 2026 05:00 BST

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, SIM Only, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Radio Connectivity, Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00014205 <b>Change ID: </b>CR00014205 <b>Description: </b> CSL’s mobile network operator partner, Vodafone, will be performing maintenance to upgrade the GRX firewall cluster. <b>Expected Impact: </b> During the upgrade process, customers may experience a brief service-affecting interruption while traffic reconverges, expected between 00:15 and 0:30. <b>Reason for Change: </b> To upgrade the Vodafone GRX firewall cluster.

History

Planned Maintenance Notification - CR00014126P4 - Planned Maintenance

Description

<b>Subject: </b>Planned Maintenance Notification - CR00014126 <b>Change ID: </b>CR00014126 <b>Description: </b> CSL’s mobile network operator partner, VodafoneThree, will be performing maintenance to upgrade the GRX firewall cluster. <b>Expected Impact: </b> During the upgrade process, customers may experience a brief service-affecting interruption while traffic reconverges, expected between 00:15 and 0:30. <b>Reason for Change: </b> To upgrade the Vodafone GRX firewall cluster.


Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, SIM Only, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE, CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone


Service

Radio Connectivity, Data, Mobile Connectivity


Schedule

May 14, 2026 00:00 - May 14, 2026 07:00 BST


May 13, 2026 08:44 BST
UPDATE

The scheduled maintenance has been cancelled by Vodafone