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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

3

Upcoming Maintenances

0

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Tele2 Planned Network MaintenanceP4 - Planned Maintenance

Schedule

October 7, 2025 21:00 - October 9, 2025 00:30 BST

Components

Mobile Network Core - Tele2

Service

Voice, SMS, Data

Description

As part of Tele2’s program to improve service quality and reliability, core network systems are being relocated from the USA to Europe. This work is scheduled during the following maintenance window: Start: October 7, 2025 – 21:00 BST End: October 9, 2025 – 00:30 BST Impact: - Between Oct 7, 21:50 – Oct 8, 00:35, some VoLTE devices may need to re-register, which could cause short disruptions. - Standard Voice, SMS, and Data services might experience short disruption while device establishes new registration - No action is required on your side.
Planned Maintenance Notification - CR00013100P4 - Planned Maintenance

Schedule

November 17, 2025 11:00 - 12:00 GMT

Components

DualCom Pro, Gemini Portals

Service

Commissioning, Gemini Portals - My Base

Description

CSL Team will perform an Essential Maintenance on DualCom Pro platform on Monday 17th November from 11:00 to 12:00 BST. During this time Commissioning service will be unavailable. No impact on alarm delivery.
Planned Maintenance Notification - CR00013099P4 - Planned Maintenance

Schedule

November 18, 2025 00:00 - 05:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2, Mobile Network Core - Vodafone

Service

Data, CSL IoT Core Network

Description

<b>Change ID: </b>CR00013099 <b>Description: </b> One of CSLs transit network providers will be upgrading software on their edge network device. <b>Expected Impact: </b> Customers may experience less than 1 minute impact to internet and primary customer VPN services while CSL switching between redundant transit services. <b>Reason for Change: </b> Software upgrade by transit service provider.

History

Planned MaintenanceP4 - Planned Maintenance

Description

The CSL Team will perform Planned Maintenance during the above window. During that time data connections may drop, which may result in momentary communication path failures and restores.


Components

Emizon, Emizon EUROPE


Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, UDL Remote Manager, Commissioning


Schedule

November 14, 2025 09:00 - November 14, 2025 14:00 GMT


November 14, 2025 09:52 GMT
[Update] Maintenance completed

November 14, 2025 09:13 GMT
[Update] Starting maintenance