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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

2

Upcoming Maintenances

0

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00014707P4 - Planned Maintenance

Schedule

August 29, 2026 23:00 - August 30, 2026 05:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

<b>Subject: </b> Notification - CR00014707 <b>Change ID: </b>CR00014707 <b>Description: </b> CSL's mobile network operator partner, Colt, has scheduled maintenance on a tertiary interconnect circuit. <b>Expected Impact: </b> No customer impact is anticipated during this maintenance activity, as both the primary and secondary interconnect circuits will remain fully operational throughout the maintenance window. Enhanced monitoring and operational safeguards will be in place to ensure any unexpected issues are promptly identified and addressed. <b>Reason for Change: </b> Colt is performing service improvement and infrastructure maintenance activities on their network.
Planned Maintenance Notification - CR00014829P4 - Planned Maintenance

Schedule

September 1, 2026 02:00 - 04:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - T-Mobile

Service

Data, Mobile Connectivity

Description

<b>Subject: </b> Notification - CR00014829 <b>Change ID: </b>CR00014829 <b>Description: </b> CSL's mobile network operator partner, Magenta, has scheduled maintenance to upgrade its roaming firewall cluster. <b>Expected Impact: </b> During the upgrade activity, data sessions for SIMs roaming on the TMA network may be affected. This could result in session re-establishment, or data retransmissions. <b>Reason for Change: </b> Security enhancements planned by Magenta.

History

Planned Maintenance Notification - CR00014610P4 - Planned Maintenance

Description

Scheduled Maintenance on Data Center Network Devices We are carrying out Network device Firmware upgrade activities in our Data Center (Dualcom Gradeshift & UDL (UK only) & Connected (UK & Europe)) Expected Impact: Brief data connection drops and momentary communication of path failures/restores. Customer Action: No customer action is required. Our engineers will monitor the platforms throughout the maintenance activities to ensure normal service continues.


Components

CSL Connected & MiniAir, DualCom GradeShift & UDL, Gemini Portals, ECHO Connectivity, CSL Connected & MiniAir EUROPE


Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, Commissioning, Gemini Portals - Online Order, Gemini Portals - Insight, Gemini Portals - Logistics, UDL


Schedule

August 25, 2026 10:00 - August 25, 2026 16:00 BST


August 25, 2026 14:44 BST
UPDATE

Scheduled maintenance is completed

August 25, 2026 10:01 BST
UPDATE

Scheduled maintenance is started