Header Image
All Services Operational

Updated a few seconds ago

Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational


CSL Connected & MiniAir

Operational


Emizon

Operational


WebWay

Operational


DualCom GradeShift & UDL

Operational


Gemini Portals

Operational


ECHO Connectivity

Operational


SIM Only

Operational


DualCom Pro EUROPE

Operational


DualCom GradesShift & UDL EUROPE

Operational


Emizon EUROPE

Operational


WebWay EUROPE

Operational


CSL Connected & MiniAir EUROPE

Operational


CSL IoT Managed Router 4G

Operational


CSL IoT Managed Router Pro

Operational


Mobile Network Core - Tele2

Operational


Mobile Network Core - Telefonica

Operational


Mobile Network Core - Three

Operational


Mobile Network Core - T-Mobile

Operational


Mobile Network Core - Vodafone

Operational


Customer Contact Channels

Operational


IoT.Live Platform UK/Europe

Operational


rSIM UK/Europe

Operational


1

Upcoming Maintenances

3

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CRQ000001306995P4 - Planned Maintenance

Schedule

January 19, 2026 11:00 - 13:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CRQ000001306995 <b>Change ID: </b>CRQ000001306995 <b>Description: </b> Our MNO partner will be performing planned maintenance to update their route advertisements. This is part of ongoing work to improve network security. <b>Expected Impact: </b> We do not expect any service disruption because traffic will use our redundant MNO links. However, there might be a small chance of a brief interruption of up to one minute if any unforeseen issues occur. <b>Reason for Change: </b> To support continuous improvement, we have asked our MNO partner to update their filtering policies. This will enhance security and help improve network performance, scalability, and service capabilities.

History

Incident NotificationP3 - Degraded Performance

Incident Status

P3 - Degraded Performance


Components

DualCom Pro, CSL Connected & MiniAir, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, CSL Connected & MiniAir EUROPE


Service

Radio Connectivity, Programming, UDL Remote Manager, Commissioning, UDL



December 23, 2025 01:53 GMT
RESOLVED

CSL Infrastructure Engineers have monitored the stability and confirmed that all services are now restored. The incident is now closed.

December 22, 2025 17:41 GMT
IDENTIFIED

CSL Infrastructure Engineers identified issue with one of our Mobile Network Providers where devices are unable to establish data sessions. We are coordinating with the appropriate provider to get this resolved as a priority.

December 22, 2025 16:37 GMT
INVESTIGATING

CSL Infrastructure Engineers have identified an issue and we are currently investigating this.
Incident NotificationP3 - Degraded Performance

Incident Status

P3 - Degraded Performance


Components

DualCom Pro EUROPE, Emizon EUROPE, WebWay EUROPE


Service

ARC Connectivity



December 22, 2025 11:21 GMT
RESOLVED

CSL Infrastructure Engineers have monitored the stability and confirmed that all services are now restored. The incident is now closed.

December 22, 2025 09:31 GMT
IDENTIFIED

CSL have routed netwrok traffic aroudn a service provider who has an active incident currently. Device stability should have now returned. Next update expected in two hours.

December 22, 2025 08:33 GMT
IDENTIFIED

CSL Infrastructure Engineers identified the issue and currently woking to apply the fix.

December 22, 2025 08:14 GMT
INVESTIGATING

CSL Infrastructure Engineers have identified an issue and we are currently investigating this.
Incident NotificationP3 - Degraded Performance

Incident Status

P3 - Degraded Performance


Components

DualCom Pro


Service

ARC Connectivity



December 22, 2025 08:05 GMT
RESOLVED

UK is not impacted CSL Infrastructure Engineers have monitored the stability and confirmed that all services are Working as Expected. The incident is now closed.

December 22, 2025 07:51 GMT
INVESTIGATING

CSL Infrastructure Engineers have identified an issue and we are currently investigating this.