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Active Incident

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.
Incident NotificationOperational

Incident Status

Operational

Components

Gemini Portals, IoT.Live Platform UK/Europe

Service

Gemini Portals - My Base, Service


January 9, 2026 08:27 GMT
MONITORING

My base and iot.live websites is back online now CSL Engineers continue to monitor the stability .

January 9, 2026 06:25 GMT
MONITORING

My base and iot.live websites is back online now CSL Engineers monitoring the stability

January 9, 2026 06:12 GMT
INVESTIGATING

CSL Infrastructure Engineers have identified an issue and we are currently investigating this.

DualCom Pro

Operational


CSL Connected & MiniAir

Operational


Emizon

Operational


WebWay

Operational


DualCom GradeShift & UDL

Operational


Gemini Portals

Operational


ECHO Connectivity

Operational


SIM Only

Operational


DualCom Pro EUROPE

Operational


DualCom GradesShift & UDL EUROPE

Operational


Emizon EUROPE

Operational


WebWay EUROPE

Operational


CSL Connected & MiniAir EUROPE

Operational


CSL IoT Managed Router 4G

Operational


CSL IoT Managed Router Pro

Operational


Mobile Network Core - Tele2

Operational


Mobile Network Core - Telefonica

Operational


Mobile Network Core - Three

Operational


Mobile Network Core - T-Mobile

Operational


Mobile Network Core - Vodafone

Operational


Customer Contact Channels

Operational


IoT.Live Platform UK/Europe

Operational


rSIM UK/Europe

Operational


5

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - IOTCHG-7283P4 - Planned Maintenance

Schedule

January 12, 2026 18:00 - January 13, 2026 02:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - T-Mobile

Service

Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - IOTCHG-7283 <b>Change ID: </b>IOTCHG-7283 <b>Description: </b> Our mobile network operator partner, Magenta, has scheduled maintenance to upgrade their primary and secondary IPSEC tunnels sequentially. During this activity, IPSEC redundancy will be temporarily unavailable. No service impact is expected during the maintenance. <b>Expected Impact: </b> No service impact is anticipated due to the existing redundant IPSEC tunnel design. However, there is a small possibility of a brief service interruption, ranging from a few seconds up to one minute, if any unforeseen issues occur during the maintenance window. <b>Reason for Change: </b> Migration of primary and secondary IPSEC tunnels.
GradeShift, CSL Connected and WebWay Maintenance Notification - 14/15th JanP4 - Planned Maintenance

Schedule

January 14, 2026 10:00 - 12:00 GMT

Components

CSL Connected & MiniAir, WebWay, DualCom GradeShift & UDL

Service

LAN Connectivity, ARC Connectivity

Description

Planned Maintenance Notification – 14th & 15th January CSL run services from multiple datacentres at the same time for resilience. To ensure continued reliability of our services, we need to carry out an essential maintenance window to move all network traffic to run from a single datacentre temporarily whilst some connectivity changes are made by a fibre/connectivity supplier at a second facility outside of our immediate control. What’s happening? BT is upgrading how circuits connect within one of CSLs datacentres. BT has advised that their work will cause short outages which is likely to have a knock on impact to Dualcom Gradeshift, CSL Connected and WebWay One signalling services throughout the evening and night of the 14th of January. Our approach to minimise impact: Rather than risk unexpected impact during BT’s window, we will proactively switch traffic away from the affected datacentre during UK working hours when most systems are unarmed, allow BT to undertake their maintenance without impact to CSL services and then re-enable usage of the second datacentre the following day. This will also allow CSL test and confirm connectivity is working as intended before returning to normal operations. CSL Customer Impact CSL will enable filters/smart reporting to hold path failures at 10am UK time on the 14th of January, move to single datacentre operation and then disable filters/path fails being held in smart reporting by 12pm UK time and run as normal albeit from a single datacentre. On the 15th of January, the same process will be followed at 10am UK time, completing by 1pm UK time to reenable use of both datacentres again after BTs maintenance. There is no impact to CSL Dualcom Pro or Emizon services during this maintenance.
Planned Maintenance Notification - CRQ000001306995P4 - Planned Maintenance

Schedule

January 19, 2026 11:00 - 13:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CRQ000001306995 <b>Change ID: </b>CRQ000001306995 <b>Description: </b> Our MNO partner will be performing planned maintenance to update their route advertisements. This is part of ongoing work to improve network security. <b>Expected Impact: </b> We do not expect any service disruption because traffic will use our redundant MNO links. However, there might be a small chance of a brief interruption of up to one minute if any unforeseen issues occur. <b>Reason for Change: </b> To support continuous improvement, we have asked our MNO partner to update their filtering policies. This will enhance security and help improve network performance, scalability, and service capabilities.
Planned Maintenance Notification - REQV00906333 | VZCR00000555700P4 - Planned Maintenance

Schedule

January 20, 2026 23:00 - January 21, 2026 06:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - REQV00906333 | VZCR00000555700 <b>Change ID: REQV00906333 | VZCR00000555700 <b>Description: </b> Our mobile network operator partner, Vodafone, has scheduled maintenance to migrate the GRX firewall for the current VF-Ziggo network in the Netherlands. <b>Expected Impact: </b> During the maintenance window, there will be up to 15 minutes of data service unavailability for both new and ongoing sessions for SIMs roaming on VF-Ziggo in the Netherlands. <b>Reason for Change: </b> Migration of the GRX firewall for the current VF-Ziggo network in the Netherlands.
Planned Maintenance Notification - 143687941P4 - Planned Maintenance

Schedule

January 22, 2026 03:00 - 05:30 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - T-Mobile

Service

Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - 143687941 <b>Change ID: 143687941 <b>Description: </b> Our mobile network operator partner, Magenta, has scheduled maintenance to perform a software upgrade on their router. <b>Expected Impact: </b> No service impact is anticipated due to the existing redundant IPSEC tunnel design. However, there is a small possibility of a brief service interruption, lasting from a few seconds up to one minute, if any unforeseen issues occur during the maintenance window. <b>Reason for Change: </b> Magenta will be upgrading their router software to ensure continued stability and the highest quality of service.

History

No incidents in the last day