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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

3

Upcoming Maintenances

0

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00014923P4 - Planned Maintenance

Schedule

September 14, 2026 11:00 - 14:00 BST

Components

DualCom GradesShift & UDL EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, UDL

Description

Scheduled Maintenance – Gemini Grade Shift and UDL EU Clusters on 14th of September 2026 We are carrying out a short maintenance activity on Gemini Grade Shift and UDL EU platform. During this window, Gemini Grade Shift and UDL EU clusters will be placed into flood mode to prevent unnecessary signaling during controlled work. Expected impact: Poll failures will be held and not delivered during the maintenance window. No customer action is required. Our engineers will closely monitor the platform throughout, and normal service will resume once the activity is complete.
Planned Maintenance Notification - CR00014890P4 - Planned Maintenance

Schedule

September 15, 2026 20:00 - September 16, 2026 06:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

<b>Subject: </b> Notification - CR00014890 <b>Change ID: </b>CR00014890 <b>Description: </b> CSL's mobile network operator partner, Vodafone, has scheduled maintenance to perform an IOS upgrade on their network equipment as part of its continuous service improvement programme. During the maintenance window, traffic will be proactively switched from the primary circuit to the secondary circuit to allow the upgrade to be completed on the primary path. Following successful completion of the maintenance, traffic will be reverted back to the primary circuit. <b>Expected Impact: </b> During the failover to the secondary circuit and the subsequent failback to the primary circuit, customers may experience a brief interruption to data traffic while routing reconverges. Throughout the maintenance window, services will continue to operate via the secondary circuit; however, service resilience will be reduced as circuit redundancy will not be available during this period. Enhanced monitoring and operational safeguards will be in place throughout the maintenance window to ensure any unexpected issues are promptly identified and addressed. <b>Reason for Change: </b> This activity is part of Vodafone's network improvement programme and involves an IOS software upgrade on network infrastructure that has reached end-of-life and end-of-support status. The upgrade is intended to enhance service stability, security, and overall network resilience.
Planned Maintenance Notification - CR00014928P4 - Planned Maintenance

Schedule

September 16, 2026 10:00 - 16:00 BST

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, WebWay EUROPE, CSL Connected & MiniAir EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning, UDL

Description

Scheduled Maintenance on Data Center Network Devices We are carrying out Network device Firmware upgrade activities in our Data Center UK clusters :Dualcom Gradeshift, UDL, Emizon, Gemini Pro, Linx, WWO and CSL Connected Europe Clusters: WWO and CSL Connected Expected Impact: Brief data connection drops and momentary communication of path failures/restores. Customer Action: No customer action is required. Our engineers will monitor the platforms throughout the maintenance activities to ensure normal service continues.

History

No incidents in the last day