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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

2

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00013389P4 - Planned Maintenance

Schedule

February 10, 2026 23:00 - February 11, 2026 03:00 GMT

Components

Mobile Network Core - T-Mobile

Service

Data

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013389 <b>Change ID: </b>CR00013389 <b>Description: </b> Our MNO partner, T-Mobile, will be performing planned maintenance to upgrade their platform software. <b>Expected Impact: </b> During this maintenance window, there may be a temporary disruption in data communication for up to 15 minutes. <b>Reason for Change: </b> To ensure continued service quality and operational reliability.
Planned Maintenance Notification - CR00013478P4 - Planned Maintenance

Schedule

February 24, 2026 23:00 - February 25, 2026 04:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013478 <b>Change ID: </b>CR00013478 <b>Description: </b> Our mobile network operator partner, Vodafone, has scheduled maintenance to redistribute IPX/GRX traffic to an alternate firewall. <b>Expected Impact: </b> During the maintenance window, there may be up to 5 minutes of data interruption for all IoT customers roaming on the Vodafone Germany network. <b>Reason for Change: </b> To unify IP routing and ensure continued service stability and future network requirements.

History

Planned Maintenance Notification – CR00013439P4 - Planned Maintenance

Description

Planned Maintenance Notification – 10th February The CSL Team will perform Planned Maintenance during the above window. During that time data connections may drop, which may result in momentary communication path failures and restores.


Components

WebWay, WebWay EUROPE


Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager


Schedule

February 10, 2026 12:00 - February 10, 2026 13:00 GMT


February 10, 2026 12:55 GMT
UPDATE

Scheduled maintenance is completed

February 10, 2026 12:08 GMT
UPDATE

Scheduled maintenance is starting.
Tele2 Network degradation overnightOperational

Incident Status

Operational


Components

Mobile Network Core - Tele2, rSIM UK/Europe


Service

Radio Connectivity, Data



February 10, 2026 09:25 GMT
RESOLVED

CSL are aware of a degradation in Tele2 data sessions overnight which impacted up to 15% of devices. This occurred between 00:30 and 02:30 with 4G sessions having restored by 01:00 UK time and 2G impacted until 02:00-02:30. rSIMs switched to their backup profile as intended and continued to provide devices data connectivity. VoLTE was not impacted. CSL are working with tele2 to understand the reason in full for this degradation and will follow up as appropriate.
Planned Maintenance Notification – CR00013409 CR00013402P4 - Planned Maintenance

Description

Planned Maintenance Notification – 09th February CSL Team will perform a Planned Maintenance to enhace the Network security during the above window and expecting no service impact.


Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL


Service

Radio Connectivity, LAN Connectivity, ARC Connectivity


Schedule

February 9, 2026 11:00 - February 9, 2026 13:00 GMT


February 9, 2026 14:34 GMT
UPDATE

Scheduled maintenance is completed

February 9, 2026 11:04 GMT
UPDATE

Scheduled maintenance is starting.