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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

1

Upcoming Maintenances

0

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00014497P4 - Planned Maintenance

Schedule

July 20, 2026 23:00 - July 21, 2026 01:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2, Mobile Network Core - Telefonica, Mobile Network Core - Three, Mobile Network Core - T-Mobile, Mobile Network Core - Vodafone

Service

Data, CSL IoT Core Network

Description

<b>Subject: </b> Notification - CR00014497 <b>Change ID: </b>CR00014497 <b>Description: </b> As part of our ongoing commitment to improving network resilience and performance, we will be carrying out planned enhancement work on our core network infrastructure in the Primary Data Centre. The Secondary Data Centre is already configured, and the work has been planned to avoid customer service disruption. <b>Expected Impact: </b> No customer impact is expected. Services are expected to remain available throughout the maintenance window. Our engineers will actively monitor the platform during the change and will follow standard rollback procedures if required. <b>Reason for Change: </b> Part of our ongoing commitment to improving network resilience and performance

History

Planned Maintenance Notification - CR00014492P4 - Planned Maintenance

Description

Planned Maintenance Notification – 15th July To ensure our infrastructure remains secure, stable, and protected against the latest vulnerabilities, we will be performing routine security updates on our Linux Servers. Impact: No downtime is anticipated. All services and systems are expected to remain fully operational throughout the maintenance window. What we are doing: We are applying the latest security patches to keep our environment up-to-date and vulnerability-free. While we expect zero interruption to your workflow, we are notifying you as a standard best practice. If you encounter any unexpected issues during this window, please contact the CSL ServiceDesk Team


Components

Emizon, Emizon EUROPE


Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning


Schedule

July 15, 2026 11:00 - July 15, 2026 17:00 BST


July 15, 2026 16:45 BST
UPDATE

Scheduled maintenance is completed.

July 15, 2026 16:44 BST
UPDATE

Scheduled maintenance is completed.

July 15, 2026 11:01 BST
UPDATE

Scheduled maintenance is started.
Planned Maintenance Notification CR00014487 - CR00014488P4 - Planned Maintenance

Description

Planned Maintenance Notification – 14th July To ensure our infrastructure remains secure, stable, and protected against the latest vulnerabilities, we will be performing routine security updates on our Windows Servers. Impact: No downtime is anticipated. All services and systems are expected to remain fully operational throughout the maintenance window. What we are doing: We are applying the latest security patches to keep our environment up-to-date and vulnerability-free. While we expect zero interruption to your workflow, we are notifying you as a standard best practice. If you encounter any unexpected issues during this window, please contact the CSL ServiceDesk Team


Components

Emizon, Emizon EUROPE


Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning


Schedule

July 14, 2026 10:11 - July 14, 2026 17:00 BST


July 15, 2026 11:02 BST
UPDATE

Scheduled maintenance is completed

July 15, 2026 11:01 BST
UPDATE

Scheduled maintenance is started

July 14, 2026 14:42 BST
UPDATE

Scheduled maintenance is completed