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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Test Status IO

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

1

Upcoming Maintenances

3

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

CR00011848 - Planned maintenance Magenta IPSEC tunnel migrationP4 - Planned Maintenance

Schedule

April 28, 2025 10:00 - 14:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - T-Mobile, rSIM UK/Europe

Service

Radio Connectivity, Data, Mobile Connectivity

Description

During the scheduled maintenance window, CSL will be migrating the existing magenta IPEC tunnels and executing a failover testing. This maintenance should have minimum service impact, however short interruption of service could be expected during the failover process. Impacted APNS: - tec.cslm2m.com - iot.cslm2m.com - rsim.iot The planned changes are designed to optimize network performance, resiliency and overall efficiency. We are taking all necessary precautions to minimize impact on users and anticipate a smooth upgrade.

History

Incident Notification - IoTP3 - Degraded Performance

Incident Status

P3 - Degraded Performance


Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2, Mobile Network Core - T-Mobile


Service

Data, CSL IoT Core Network



April 25, 2025 17:54 BST
[Resolved] The issue has been identified and resolved.

April 25, 2025 14:03 BST
[Investigating] We have identified an issue that may impact customer traffic. At this time, the cause is being investigated, and we are actively working on mitigation efforts to restore full service.
Incident NotificationP2 - Partial Service Disruption

Incident Status

P2 - Partial Service Disruption


Components

CSL Connected & MiniAir, DualCom GradeShift & UDL, DualCom GradesShift & UDL EUROPE, CSL Connected & MiniAir EUROPE


Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, Commissioning, UDL



April 25, 2025 16:22 BST
[Resolved] CSL Infrastructure Engineers have monitored the stability and confirmed that all services are now restored. The incident is now closed.

April 25, 2025 14:52 BST
[Monitoring] CSL Infrastructure Engineers have successfully restored all the services and are actively monitoring the environment to ensure continued stability and performance.

April 25, 2025 13:35 BST
[Identified] CSL Infrastructure Engineers have identified the root cause of the issue and are actively working towards a resolution.

April 25, 2025 11:14 BST
[Identified] CSL Infrastructure Engineers have identified an issue and we are currently investigating this.

April 25, 2025 10:34 BST
[Investigating] CSL Infrastructure Engineers have identified an issue and we are currently investigating this.
Incident Notification - IoTP1 - Service Disruption

Incident Status

P1 - Service Disruption


Components

CSL IoT Managed Router 4G, Mobile Network Core - Tele2, Mobile Network Core - Vodafone


Service

Data, CSL IoT Core Network



April 25, 2025 10:53 BST
[Resolved] All affected services have now been fully restored. We have confirmed that systems are operating normally across all impacted sites. Our teams will continue to closely monitor the environment to ensure ongoing stability and performance.

April 25, 2025 09:54 BST
[Monitoring] CSL are currently observing service restoration across affected sites/systems. Initial diagnostics indicate that impacted services are gradually returning to operational state. Our team is actively monitoring all affected systems and services to ensure stability is maintained. We will provide another update by 10:50

April 25, 2025 09:36 BST
[Investigating] CSL Infrastructure Engineers have identified an issue affecting IoT ARC traffic and we are currently investigating this.
Planned MaintenanceP4 - Planned Maintenance

Description

The CSL Team will perform a Planned Maintenance on the Dublin Datacenter during the above window and expecting no service impact.


Components

DualCom Pro, DualCom GradeShift & UDL, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE


Service

Radio Connectivity, LAN Connectivity, ARC Connectivity


Schedule

April 23, 2025 11:00 - April 23, 2025 13:30 BST


April 25, 2025 09:40 BST
[Update] Maintenance completed.

April 23, 2025 11:36 BST
[Update] Planned Maintenance started