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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

4

Upcoming Maintenances

0

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00014120P4 - Planned Maintenance

Schedule

June 4, 2026 11:00 - 14:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2, Mobile Network Core - Telefonica, Mobile Network Core - Three, Mobile Network Core - T-Mobile, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00014120 <b>Change ID: </b>CR00014120 <b>Description: </b> As part of CSL’s secondary data centre migration, we will be migrating the secondary VPN connections currently using peer address 185.180.175.101 to the new data centre. <b>Expected Impact: </b> Customers may experience a brief service interruption during the migration process. <b>Reason for Change: </b> CSL’s secondary data center migration and ensure continued service stability and resilience.
Planned Maintenance Notification - CR00014286P4 - Planned Maintenance

Schedule

June 8, 2026 19:00 - June 9, 2026 02:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - T-Mobile

Service

Data, Mobile Connectivity

Description

<b>Subject: </b> Notification - CR00014286 <b>Change ID: </b>CR00014286 <b>Description: </b> CSL’s mobile network operator partner, Magenta, has scheduled maintenance to upgrade its edge network devices. <b>Expected Impact: </b> Users may experience brief packet loss during failover events as traffic switches between the primary and secondary nodes. <b>Reason for Change: </b> Hardware upgrade to ensure continued service quality and reliability.
Planned Maintenance Notification - CR00014119P4 - Planned Maintenance

Schedule

June 9, 2026 11:00 - 14:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2, Mobile Network Core - Telefonica, Mobile Network Core - Three, Mobile Network Core - T-Mobile, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00014119 <b>Change ID: </b>CR00014119 <b>Description: </b> As part of CSL’s secondary data centre migration, we will be migrating the secondary VPN connections currently using peer address 185.180.175.100 to the new data centre. <b>Expected Impact: </b> Customers may experience a brief service interruption during the migration process. <b>Reason for Change: </b> CSL’s secondary data center migration and ensure continued service stability and resilience.
Planned Maintenance Notification - CR00014288P4 - Planned Maintenance

Schedule

June 9, 2026 23:00 - June 10, 2026 00:30 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2

Service

Data, Mobile Connectivity

Description

<b>Subject: </b> Notification - CR00014288 <b>Change ID: </b>CR00014288 <b>Description: </b> CSL’s mobile network operator partner, Tele2, has scheduled maintenance on its IP network infrastructure to resolve a potential redundancy issue and ensure ongoing network stability. <b>Expected Impact: </b> During this work, approximately 15% of traffic may experience a brief impact, which could result in network signalling retries such as re-registration, session re-establishment, or retransmission of data. In the unlikely event of any issues, the change will be rolled back within 30 minutes to restore normal service. <b>Reason for Change: </b> To resolve a potential redundancy issue and ensure ongoing network stability

History

Planned Maintenance Notification - CR00014122P4 - Planned Maintenance

Description

<b>Subject: </b>Planned Maintenance Notification - CR00014122 <b>Change ID: </b>CR00014122 <b>Description: </b> As part of CSL’s secondary data centre migration, we will be moving our partner Tele2’s secondary connection to the new data centre. <b>Expected Impact: </b> Customers may experience a brief service interruption during the failover testing phase. <b>Reason for Change: </b> CSL’s secondary data center migration and ensure continued service stability and resilience.


Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Tele2


Service

Data, Mobile Connectivity


Schedule

June 2, 2026 11:00 - June 2, 2026 14:00 BST


June 2, 2026 14:00 BST
UPDATE

Scheduled maintenance is complete.

June 2, 2026 11:00 BST
UPDATE

Scheduled maintenance is starting.