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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

4

Upcoming Maintenances

2

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Tele2 Planned Network MaintenanceP4 - Planned Maintenance

Schedule

October 7, 2025 21:00 - October 9, 2025 00:30 BST

Components

Mobile Network Core - Tele2

Service

Voice, SMS, Data

Description

As part of Tele2’s program to improve service quality and reliability, core network systems are being relocated from the USA to Europe. This work is scheduled during the following maintenance window: Start: October 7, 2025 – 21:00 BST End: October 9, 2025 – 00:30 BST Impact: - Between Oct 7, 21:50 – Oct 8, 00:35, some VoLTE devices may need to re-register, which could cause short disruptions. - Standard Voice, SMS, and Data services might experience short disruption while device establishes new registration - No action is required on your side.
Planned Maintenance Notification - CR00013118P4 - Planned Maintenance

Schedule

November 25, 2025 10:00 - 16:00 GMT

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, Gemini Portals, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning, Gemini Portals - My Base, UDL

Description

CSL Team will perform an Essential Maintenance on Tuesday 25th November from 10:00 to 16:00 BST. During that time data connections may drop, which may result in momentary communication path failures and restores. Components DualCom Pro Linx CSL Connected & MiniAir Emizon DualCom GradeShift & UDL
Planned Maintenance Notification - CR00013119P4 - Planned Maintenance

Schedule

November 26, 2025 10:00 - 16:00 GMT

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, Gemini Portals, DualCom Pro EUROPE, DualCom GradesShift & UDL EUROPE, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning, Gemini Portals - My Base, UDL

Description

CSL Team will perform an Essential Maintenance on Wednesday 26th November from 10:00 to 16:00 BST. During that time data connections may drop, which may result in momentary communication path failures and restores. Components DualCom Pro Linx CSL Connected & MiniAir Emizon DualCom GradeShift & UDL Gemini Portals - My Base
Planned Maintenance Notification - CRQ000001301522P4 - Planned Maintenance

Schedule

November 27, 2025 11:00 - 13:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CRQ000001301522 <b>Change ID: </b>CRQ000001301522 <b>Description: </b> Our MNO partner will be performing planned maintenance to update their route advertisements. This is part of ongoing work to improve network security. <b>Expected Impact: </b> We do not expect any service disruption because traffic will use our redundant MNO links. However, there might be a small chance of a brief interruption of up to one minute. <b>Reason for Change: </b> To support continuous improvement, we have asked our MNO partner to update their filtering policies. This will enhance security and help improve network performance, scalability, and service capabilities.

History

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