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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

3

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00015070P4 - Planned Maintenance

Schedule

October 22, 2026 10:00 - 14:00 BST

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

<b>Subject: </b> Notification - CR00015070 <b>Change ID: </b>CR00015070 <b>Description: </b> As part of CSL's ongoing network improvement programme, we will be updating BGP route advertisements on a transit Internet connection at our Secondary Datacentre. <b>Expected Impact: </b> No customer impact is anticipated during this maintenance activity. CSL operates redundant Internet transit links, and services are expected to remain fully operational throughout the maintenance window. To further minimise risk, enhanced monitoring and operational safeguards will be in place before, during, and after the maintenance activity. Any unexpected issues will be identified and addressed promptly by our engineering team. <b>Reason for Change: </b> To implement routing policy updates on a transit Internet connection, enhancing traffic engineering capabilities and ensuring continued network resilience, stability, and optimal service delivery.
Planned Maintenance - CR00015155P4 - Planned Maintenance

Schedule

October 27, 2026 10:00 - 13:00 GMT

Components

DualCom Pro, CSL Connected & MiniAir, Emizon, WebWay, DualCom GradeShift & UDL, Emizon EUROPE, WebWay EUROPE, CSL Connected & MiniAir EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning, UDL

Description

The CSL Team will perform Planned Maintenance during the above window. CSL Network Engineer are carrying out Internal maintenance to improve the Network performance and connectivity. During the maintenance there may be a momentary communication path failures and restores. Our engineers will closely monitor the network throughout the maintenance period
Planned Maintenance Notification - CR00015136P4 - Planned Maintenance

Schedule

November 1, 2026 00:00 - 04:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

<b>Subject: </b> Notification - CR00015136 <b>Change ID: </b>CR00015136 <b>Description: </b> CSL's internet transit provider has scheduled maintenance on one of its Internet transit circuits as part of ongoing improvement program. <b>Expected Impact: </b> No customer impact is anticipated during this maintenance activity. CSL operates redundant Internet transit links, and services are expected to remain fully operational throughout the maintenance window. To further minimise risk, enhanced monitoring and operational safeguards will be in place before, during, and after the maintenance. Any unexpected issues will be identified and addressed promptly by our engineering team. <b>Reason for Change: </b> Our internet transit provider, is conducting planned service improvement and infrastructure maintenance activities within its network to offer next generation services reliably and with the highest possible availability.

History

Incident Notification- Critical PHP Vulnerability ResponseP1 - Service Disruption

Incident Status

P1 - Service Disruption


Components

Gemini Portals


Service

Gemini Portals - Online Order, Gemini Portals - Insight, Gemini Portals - Logistics, Gemini Portals - My Base



October 21, 2026 21:53 BST
RESOLVED

CSL Infrastructure Engineers have monitored the stability and confirmed that all services are now restored. The incident is now closed.

October 21, 2026 17:59 BST
IDENTIFIED

Our CSL infrastructure engineers are currently patching the affected systems and we expect this to continue into the evening. We appreciate your ongoing cooperation and understanding, and will keep you updated.

October 21, 2026 16:01 BST
IDENTIFIED

CSL Infrastructure Engineers are actively applying patches on the impacted systems. Impacted Systems CSL Live (Shop) My Base (including the My Base App) Plataforma Emizon OLM and UDL webwayworld Note: No Impact on Alarm delivery.

October 21, 2026 14:16 BST
IDENTIFIED

CSL Infrastructure Engineers are actively responding to a global PHP security vulnerability announcement that affects major web platforms worldwide. To ensure the complete security of your data and our systems, we will be deploying an emergency security patch. This will result in temporary downtime for specific CSL services today. Impacted Systems CSL Live (Shop) My Base (including the My Base App) Plataforma Current Status & Timeline The PHP Project is scheduled to release the official security patch at 3:00 PM BST today. Following guidance from the National Cyber Security Centre (NCSC), our engineering teams will begin applying this patch immediately upon its release. To guarantee full protection while the update is being deployed, the systems listed above will be temporarily taken offline.
Planned Maintenance Notification - CR00015156P4 - Planned Maintenance

Description

<b>Subject: </b> Notification - CR00015156 <b>Change ID: </b>CR00015156 <b>Description: </b> As part of CSL's ongoing network improvement programme, we will be upgrading a transit circuit at our primary datacentre to enhance network capacity, resilience, and service reliability. <b>Expected Impact: </b> No customer impact is anticipated during this maintenance activity. CSL operates redundant Internet transit links, and services are expected to remain fully operational throughout the maintenance window. To further minimise risk, enhanced monitoring and operational safeguards will be in place before, during, and after the maintenance. Any unexpected issues will be identified and addressed promptly by our engineering team. <b>Reason for Change: </b> To support CSL's ongoing network improvement programme through the upgrade of a transit circuit within our primary datacentre infrastructure, enhancing the overall resilience and reliability of the network.


Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro


Service

CSL IoT Core Network


Schedule

October 21, 2026 10:00 - October 21, 2026 14:00 BST


October 21, 2026 14:00 BST
UPDATE

Scheduled maintenance is complete.

October 21, 2026 10:00 BST
UPDATE

Scheduled maintenance is starting.