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Active Incident

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.
GDSP Sims with ICCID’s beginning 8931x dropping data trafficOperational

Incident Status

Operational

Components

Mobile Network Core - Vodafone

Service

Data


November 20, 2024 17:17 GMT
[Monitoring] CSL and Vodafone are still investigating. CSL and Voda have agreed to align timer settings and will monitor.

November 19, 2024 10:09 GMT
[Monitoring] An investigation is still ongoing with Vodafone support. We're still noticing tunnel flapping but no customer impact.

November 18, 2024 15:46 GMT
[Monitoring] IoT Vodafone service has been stable now for 3hrs 30min we are still investigating with Voda.

November 18, 2024 12:18 GMT
[Investigating] CSL are aware of an issue affecting GDSP SIM data sessions on private APN’s in the UK. Voice and SMS services have not been affected. Engineers from CSL and our providers are investigating and have discovered some disruption on the link to the provider. CSL engineers detected traffic start to restore since 09:50 however have seen reoccurances since. We are in contact with Vodafone to diagnose and resolve.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Test Status IO

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

4

Upcoming Maintenances

1

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance - DC migration phase1P4 - Planned Maintenance

Schedule

October 29, 2024 09:00 - 18:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

We would like to inform you of an upcoming planned maintenance window for hardware migration between data centers. All services have already been successfully migrated to the new data center, and as a result,no service disruptions or outages are expected during this process.
Planned Maintenance - DC migration phase2P4 - Planned Maintenance

Schedule

October 30, 2024 09:00 - 18:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

We would like to inform you of an upcoming planned maintenance window for hardware migration between data centers. All services have already been successfully migrated to the new data center, and as a result,no service disruptions or outages are expected during this process.
Planned Maintenance - DC migration phase3P4 - Planned Maintenance

Schedule

October 31, 2024 09:00 - 18:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

We would like to inform you of an upcoming planned maintenance window for hardware migration between data centers. All services have already been successfully migrated to the new data center, and as a result,no service disruptions or outages are expected during this process.
CR00008616 - Planned maintenance Internet connectivityP4 - Planned Maintenance

Schedule

November 21, 2024 10:00 - 12:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro

Service

CSL IoT Core Network

Description

During the scheduled maintenance window, updates will be applied to our internet breakout configuration. As a result, brief interruptions in internet connectivity may occur. Any disruptions are expected to be minimal, and full service will be restored immediately following the completion of these updates. The planned changes are designed to optimise network performance, improve resiliency, and ensure alignment with best practices in internet traffic management. We are taking all necessary precautions to minimise impact on users and anticipate a smooth update process.

History

CSL Live MaintenanceP4 - Planned Maintenance

Description

Some CSL management services will be briefly unavailable for 10 minutes between 7PM and 7:30PM this evening whilst a routine maintenance is undertaken. After the maintenance has ended any already logged on users will be asked to re-log back in. Alarm polling and signalling and all connectivity will continue uninterpreted throughout this period. The impacted services will be: CSL Live My Base Web My Base APP Remote Manager


Components

DualCom Pro, Gemini Portals, DualCom Pro EUROPE


Service

UDL Remote Manager, Gemini Portals - Online Order, Gemini Portals - Insight, Gemini Portals - Logistics, Gemini Portals - My Base


Schedule

November 20, 2024 19:00 - November 20, 2024 19:30 GMT


November 20, 2024 20:05 GMT
[Update] Maintenance completed

November 20, 2024 19:03 GMT
[Update] Maintenance started
Planned MaintenanceP4 - Planned Maintenance

Description

The CSL Team will perform Planned Maintenance during the above window. During that time data connections may drop, which may result in momentary communication path failures and restores.


Components

WebWay, WebWay EUROPE


Service

Radio Connectivity, Programming, UDL Remote Manager


Schedule

November 20, 2024 10:00 - November 20, 2024 16:00 GMT


November 20, 2024 13:43 GMT
[Update] Maintenance completed

November 20, 2024 11:11 GMT
[Update] Maintenance started