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All Services Operational

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

Operational

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

3

Upcoming Maintenances

0

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

CSL Planned Maintenance P4 - Planned Maintenance

Schedule

February 18, 2026 19:00 - 20:00 GMT

Components

DualCom Pro, Gemini Portals, DualCom Pro EUROPE

Service

UDL Remote Manager, Gemini Portals - Online Order, Gemini Portals - Insight, Gemini Portals - Logistics, Gemini Portals - My Base

Description

During the scheduled maintenance window, CSL management services may experience brief periods of unavailability while routine maintenance tasks are performed. Users who are logged in at the time will be prompted to log in again once the maintenance is complete. Please note that all connectivity—including alarm polling and signaling—will remain uninterrupted throughout the maintenance period.
Planned Maintenance Notification - CR00013478P4 - Planned Maintenance

Schedule

February 24, 2026 23:00 - February 25, 2026 04:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013478 <b>Change ID: </b>CR00013478 <b>Description: </b> Our mobile network operator partner, Vodafone, has scheduled maintenance to redistribute IPX/GRX traffic to an alternate firewall. <b>Expected Impact: </b> During the maintenance window, there may be up to 5 minutes of data interruption for all IoT customers roaming on the Vodafone Germany network. <b>Reason for Change: </b> To unify IP routing and ensure continued service stability and future network requirements.
Planned Maintenance Notification - CR00013577P4 - Planned Maintenance

Schedule

February 26, 2026 10:00 - 13:00 GMT

Components

DualCom Pro, WebWay

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning

Description

Scheduled Maintenance – UK Clusters 26th February We are carrying out a short maintenance activity on our UK platform. During this window, all UK clusters will be placed into flood mode to prevent unnecessary signalling during controlled work. Expected impact: Path failures will be held and not delivered during the maintenance window. For new installs, delivery of path failures and restores will not be submitted to the ARC until the maintenance is completed and the system is out of Flood. No customer action is required. Our engineers will closely monitor the platform throughout, and normal service will resume once the activity is complete. Further updates will be provided here as needed.

History

No incidents in the last day