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Planned Maintenance In Progress

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Welcome to the CSL Group Status Page, this service aims to show the real time service status and any known issues with platform availability. If you are experiencing issues that are not listed here, please get in touch with CSL Support. If the issue is listed here, updates will be provided on this status page as they become available. CSL Support can be contacted on +44 (0)1895 474 444 for assistance with device related issues or IoT connectivity. The CSL IT service desk is also available on +44 (0)1895 474 424 for ARC connectivity or platform support.

DualCom Pro

Operational

CSL Connected & MiniAir

Operational

Emizon

Operational

WebWay

Operational

DualCom GradeShift & UDL

Operational

Gemini Portals

Operational

ECHO Connectivity

Operational

SIM Only

Operational

DualCom Pro EUROPE

Operational

DualCom GradesShift & UDL EUROPE

Operational

Emizon EUROPE

P4 - Planned Maintenance

WebWay EUROPE

Operational

CSL Connected & MiniAir EUROPE

Operational

CSL IoT Managed Router 4G

Operational

CSL IoT Managed Router Pro

Operational

Mobile Network Core - Tele2

Operational

Mobile Network Core - Telefonica

Operational

Mobile Network Core - Three

Operational

Mobile Network Core - T-Mobile

Operational

Mobile Network Core - Vodafone

Operational

Customer Contact Channels

Operational

IoT.Live Platform UK/Europe

Operational

rSIM UK/Europe

Operational

5

Upcoming Maintenances

0

Incidents Last 7 Days

External Services

Azure

MS Office365

Status.io

Scheduled Maintenance

Planned Maintenance Notification - CR00013617P4 - Planned Maintenance

Schedule

March 10, 2026 18:00 - March 11, 2026 03:00 GMT

Components

Mobile Network Core - T-Mobile

Service

Data

Description

<b>Subject: </b> Notification - CR00013617 <b>Change ID: </b>CR00013617 <b>Description: </b> CSL mobile network operator partner, Magenta, has scheduled maintenance to switchback ICR. <b>Expected Impact: </b> During the maintenance window, there may be up to 1 minutes of data interruption for all IoT customers Using Magenta APNs <b>Reason for Change: </b> To improve service quality
Planned Maintenance Notification - CR00013667P4 - Planned Maintenance

Schedule

March 11, 2026 10:00 - 12:00 GMT

Components

DualCom Pro, WebWay

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning

Description

Scheduled Maintenance – UK Clusters 11th March We are carrying out a short maintenance activity on our UK platform. During this window, all UK clusters will be placed into flood mode to prevent unnecessary signalling during controlled work. Expected impact: Path failures will be held and not delivered during the maintenance window. For new installs, delivery of path failures and restores will not be submitted to the ARC until the maintenance is completed and the system is out of Flood. No customer action is required. Our engineers will closely monitor the platform throughout, and normal service will resume once the activity is complete. Further updates will be provided here as needed.
Planned Maintenance Notification - CR00013667P4 - Planned Maintenance

Schedule

March 12, 2026 10:00 - 13:00 GMT

Components

DualCom Pro, WebWay

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, ARC Connectivity, UDL Remote Manager, Commissioning

Description

Scheduled Maintenance – UK Clusters 12th March We are carrying out a short maintenance activity on our UK platform. During this window, all UK clusters will be placed into flood mode to prevent unnecessary signalling during controlled work. Expected impact: Path failures will be held and not delivered during the maintenance window. For new installs, delivery of path failures and restores will not be submitted to the ARC until the maintenance is completed and the system is out of Flood. No customer action is required. Our engineers will closely monitor the platform throughout, and normal service will resume once the activity is complete. Further updates will be provided here as needed.
Planned Maintenance Notification – CR00012797P4 - Planned Maintenance

Schedule

March 18, 2026 10:00 - 14:00 GMT

Components

Emizon, Emizon EUROPE

Service

Radio Connectivity, PSTN Connectivity, LAN Connectivity, Programming, UDL Remote Manager, Commissioning

Description

Planned Maintenance Notification – 18th March CSL Team will perform a Planned Maintenance to enhace the Network during the above window and expecting no service impact.
Planned Maintenance Notification - CR00013689P4 - Planned Maintenance

Schedule

March 19, 2026 23:00 - March 20, 2026 06:00 GMT

Components

CSL IoT Managed Router 4G, CSL IoT Managed Router Pro, Mobile Network Core - Vodafone

Service

Data, Mobile Connectivity

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013689 <b>Change ID: </b>CR00013689 <b>Description: </b> Our mobile network operator partner, Vodafone, has scheduled maintenance to migrate the GRX firewall for the current VF-Ziggo network in the Netherlands. <b>Expected Impact: </b> During the maintenance window, there will be up to 15 minutes of data service unavailability for both new and ongoing sessions for SIMs roaming on VF-Ziggo in the Netherlands. <b>Reason for Change: </b> Migration of the GRX firewall for the current VF-Ziggo network in the Netherlands.

History

Planned Maintenance Notification - CR00013688P4 - Planned Maintenance

Description

<b>Subject: </b>Planned Maintenance Notification - CR00013688 <b>Change ID: </b>CR00013688 <b>Description: </b> CSL mobile network operator partner, Magenta, has scheduled maintenance to switchover signalling firewall <b>Expected Impact: </b> During the maintenance window, there may be up to 1 minutes of data interruption for all IoT customers Using Magenta APNs <b>Reason for Change: </b> To improve service quality


Components

Mobile Network Core - T-Mobile


Service

Data


Schedule

March 10, 2026 00:00 - March 10, 2026 02:00 GMT


March 10, 2026 02:00 GMT
UPDATE

Scheduled maintenance is complete.

March 10, 2026 00:00 GMT
UPDATE

Scheduled maintenance is starting.